Cancellation policy

Some items in our store are offered as a subscription. This policy explains how subscriptions work and how to change or cancel one.

Subscriptions and pricing
When you subscribe, you authorise us to charge your saved payment method and send you a delivery at the frequency you chose, automatically, until you cancel. Your first delivery is charged at the regular price. Every delivery after that is discounted at the rate shown on the product page for the frequency you selected. The price, the frequency and the discount are shown before you order, and again in your order confirmation.

Cancelling
To cancel a subscription, use your account, or the link in the subscription confirmation email we send when you subscribe. Subscriptions can be cancelled online at any time and do not require an email. Cancellation takes effect immediately. There is no minimum number of deliveries and no cancellation fee. If you cancel after an order has already been charged and prepared for shipment, that order will still ship and the cancellation applies to everything after it.

Changing a delivery
From the same place you can skip a delivery, change the frequency, change the products, or change the delivery date, at any time.

Price changes
If the price of your subscription changes we will email you at least 7 days and no more than 30 days beforehand, and you can cancel before the new price applies.

Perishable items
Subscriptions for chilled products ship on our normal perishable schedule. See our Shipping Policy for cut-off days and transit times.

Refunds
See our Refund Policy for returns and refunds.