Shipping policy
Free Shipping
Perishable Products
If your cart includes both non-perishable and perishable items, we will send two separate orders to reduce your shipping costs, and give you the possibility to get free shipping on your non-perishable products.
We ship perishable products with insulation and ice packs.
Caviar Orders
To ensure you receive it in top condition, we ship all caviar orders via express delivery, with insulation and ice packs. Please note that we ship from Monday to Thursday (Cutoff Time : 11AM PT) for 1-day delivery and Monday to Wednesday (Cutoff Time : 11AM PT) for 2-day delivery only, to avoid any weekend delays.
All orders containing caviar that are placed from Wednesday through Tuesday will be shipped the following Wednesday.
Butter Orders
To ensure you receive it in top condition, we ship all butter orders via express delivery, with insulation and ice packs. Please note that we ship from Monday to Thursday (Cutoff Time : 11AM PT) for 1-day delivery and Monday to Wednesday (Cutoff Time : 11AM PT) for 2-day delivery only, to avoid any weekend delays.
While we make every effort to get your butter to you swiftly, please don’t worry if your package experiences a slight delay. Most of our butters are salted, which means they are naturally stable and can safely remain at room temperature for short periods.
Your satisfaction and the quality of our products are our priorities. If you have any concerns or questions about your delivery, please feel free to contact us.
Salamis Orders
Chorizo, Toscano and Nostrano salamis are shelf stable and are shipped as non perishable products. If you live in a warm area, you might want them to be delivered in express shipping with ice packs. Please contact us if that is the case.
Duck and Truffle salamis are shipped with ice packs in express shipping. To avoid the risk of a two-day delivery, we recommend choosing the "Next Day" option for your shipment.
Shipping and Delivery Estimates
Please note that any delivery dates provided on our website or by email are estimates and may vary depending on carrier operations, our operations and order timing. For confirmation of your exact shipping and delivery dates, we invite you to contact us directly at contact@thefrenchpantryca.com
Delivery Address
Please ensure that you enter the correct shipping address for delivery. Since our products are temperature-sensitive, we use appropriate packing materials to keep them safe during transit. To maintain the quality of your order, we kindly ask that someone be available to receive the package upon delivery. Unfortunately, we are unable to offer shipping refunds for orders that cannot be delivered due to an incorrect or invalid address.
Our overnight and 2nd Day packages contain perishable, temperature-sensitive items. We recommend the recipient be available to receive the package, as the shipper may release it if no one is home. Unfortunately, we cannot take responsibility for items that are delivered but not opened, packages that are released without someone present, or items that spoil due to the recipient's absence.
The French Pantry reserves the right, at its discretion, to fulfill deliveries directly rather than through the carrier selected at checkout. This substitution is considered a complimentary upgrade intended to ensure timeliness, reliability, and the proper handling of perishable goods.
Risk of loss passes to the customer upon confirmed delivery by the carrier or by our delivery team. The French Pantry bears no responsibility for theft, loss, or damage occurring after delivery has been completed.
Please note that we can only ship to street addresses and cannot deliver to P.O. boxes, A.P.O.'s, or F.P.O.'s.