Refund policy

We accept returns of non-perishable items within 30 days of delivery. To be eligible, the item must be unopened, in its original packaging and in the same condition that you received it. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@thefrenchpantryca.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@thefrenchpantryca.com.

 

Damages and issues
Please inspect your order upon reception. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery at contact@thefrenchpantryca.com with your order number and photos of the item and its packaging, so that we can evaluate the issue and make it right. For perishable products, we are unable to review claims submitted after this period.

Cancellation
To cancel an individual order before it ships, email us at contact@thefrenchpantryca.com. Phone cancellations cannot be processed or verified.
To cancel a subscription, use your account, or the link in the subscription confirmation email we send when you subscribe. Subscriptions can be cancelled online at any time and do not require an email. See our Cancellation Policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like specific perishable goods (caviar, cheese, butter, meat, Faux Gras, nougat, frozen goods), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items. Gift cards cannot be returned, but if your remaining balance is under $15 you can ask us to pay it out in cash: email contact@thefrenchpantryca.com with your gift card code.

Best Before dates and earlier batches
Best Before dates on our European products follow the day/month/year format and indicate the period of optimal flavor and texture. They are not expiration dates. Earlier batch butters are offered at a reduced price once past their Best Before date (except for Virginia, Florida and Georgia), which is shown on the product page and on your order confirmation. As perishable, reduced-price items, they are not eligible for return or refund on the basis of their Best Before date.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
If something is not right with your order, please contact us first so that we can resolve it quickly.

We are unable to provide shipping refunds for orders marked as 'delivered' by the carrier, including those that were undeliverable due to an incorrect, incomplete, or invalid address. However, if needed, we are happy to assist you in filing a claim with the carrier.

Our overnight and 2nd Day packages contain perishable, temperature-sensitive items. We recommend the recipient be available to receive the package, as the shipper may release it if no one is home. Unfortunately, we cannot take responsibility for items that are delivered but not opened, packages that are released without someone present, or items that spoil due to the recipient's absence.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we have approved your return, please contact us at contact@thefrenchpantryca.com.